Terms of service

Last updated: 5 October 2026

1. About us

This website is operated by Just Catnip Ltd ("Just Catnip", "we", "us"), a company registered in England and Wales (company number 13181603, VAT number GB388897109). Our registered office is 26a St Marys Road, London, NW10 4AP. You can contact us at hello@justcatnip.com or Just Catnip, PO Box 81321, London, NW26 9SP.

These terms apply to every order you place on justcatnip.com. Please read them together with our Subscription policy, Refund policy, Shipping policy and Privacy policy. Nothing in these terms affects your statutory rights as a consumer.

2. Our products

Our catnip is grown, hand-picked and air-dried on a family farm in South Africa. Product images are for illustration; natural products vary slightly in colour and texture. Our products are for use with cats only and are not for human consumption. Catnip is safe for kittens, but most don't react to it until around eight months old. Keep toys and products out of reach of children, and supervise your cat during play with toys.

3. Prices

All prices are in pounds sterling and include VAT. UK delivery is free on every order. The price you pay is the price shown at checkout when you place your order. If we make an obvious pricing error, we will contact you before dispatch and you may cancel the order for a full refund.

4. Placing an order

When you place an order you make an offer to buy. We accept your order when we email you to confirm it, which is when the contract between us is formed. We may decline an order, for example if an item is out of stock or we cannot deliver to your address, in which case we will refund any payment in full. We only sell to consumers in the United Kingdom, for personal use.

5. Subscriptions and the Starter Kit

Subscribe & Save and the Starter Kit are recurring subscriptions that renew automatically until you cancel. The full terms, including pricing, billing, reminders and how to skip, pause or cancel, are set out in our Subscription policy, which forms part of these terms.

6. Payment

Payment is taken when you place your order. For subscriptions, each renewal is charged automatically to your saved payment method on the renewal date, as described in our Subscription policy.

7. Delivery

We deliver to UK addresses only. Delivery timescales and what to do if something goes wrong are set out in our Shipping policy. Responsibility for your order passes to you when it is delivered to the address you gave us.

8. Your right to cancel

You have a legal right to cancel your order within 14 days of receiving it, without giving a reason. How to do this, and how refunds work, is set out in our Refund policy.

9. Our money-back cat guarantee

If your cat doesn't react to our catnip, tell us within 14 days of delivery and we'll refund that order — no need to send anything back. The guarantee covers our catnip products (Catnip, Catnip Spray and The Duo, including subscription orders); it doesn't cover the Chew & Chase Play Set. We may decline refunds where we see a pattern of claims that suggests the guarantee is being misused.

10. Faulty or damaged items

If an item arrives faulty, damaged or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Please contact us with a photo and your order number.

11. Reviews

If you submit a review, you confirm it reflects your genuine experience and grant us a licence to display it on our website and marketing. We do not publish fake reviews and do not offer incentives for positive reviews.

12. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for business losses, as our products are for domestic and private use. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.

13. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. If this happens, we will contact you as soon as possible and you may cancel an affected order for a full refund.

14. Your personal information

We use your personal information only as set out in our Privacy policy.

15. Changes to these terms

We may update these terms from time to time. The terms in force when you place an order apply to that order. For subscriptions, we will give you notice of any material change as set out in our Subscription policy.

16. Governing law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live.

17. Contact

Email hello@justcatnip.com or write to Just Catnip, PO Box 81321, London, NW26 9SP.